You have a period of 14 calendar days (from receipt of your order, INCLUDING THE DAY IT IS RECEIVED) to request any return if you so wish.
In the event of a product being returned, the customer will be responsible for the shipping costs incurred, provided that the return is not due to an ERROR in the merchandise or a DEFECT in the garment. In the event that more items are returned that are not incorrect or defective, the return costs will be borne by the customer . The return will be made by depositing the package in a GLS parcel shop.
*From 06/08/2023, return costs will be €6 for the Peninsula and Portugal, and €8 for the Balearic Islands.
We do not manage changes through the web, the change must be made as a new order.
Returns: Customer Service -> Returns Portal, located at the bottom of our website. Refunds will be made to the same payment method used for the purchase or a non-expiring in-store voucher will be sent by email.
IMPORTANT: No returns will be made for products with TARA if you have not notified us of this within 24 hours of receipt.
Returns from the BALEARIC ISLANDS: devolucionesloofro@mail.com
YOU SHOULD NEVER SEND US THE PACKAGE ON YOUR OWN
* SHIPPING COSTS FOR THE ORIGINAL ORDER ARE NON-REFUNDABLE, SINCE IT IS A CONSUMED SERVICE.
Refunds will be processed within a maximum of 7 days from receipt at our facilities. (It depends on your bank or PayPal, if applicable, how long the refund takes)
The returned product must be in the same condition in which it was received by the customer, including the labels for each item.
Loofro shop reserves the right to refuse returns when: The return request is out of date, the product is received used, washed, stained, with animal hair or without labels. In the event that the garments arrive in any of the aforementioned cases, the return will not be processed, and the customer will be responsible for paying for the shipping (collection) and the shipping again to receive the damaged product. €5 + €6
AFTER 14 DAYS, NO EXCHANGES OR RETURNS WILL BE MADE FOR ANY ITEM WITHOUT EXCEPTION.
*BAGS AND BELTS WILL ONLY BE RETURNED WITH A VOUCHER REDEEMABLE ONLINE
*JEWELRY AND STOCKINGS WILL NOT BE EXCHANGED OR RETURNED FOR HYGIENE
FOR SALE, DISCOUNTED OR CLEARANCE ITEMS THERE WILL BE NO REFUND USING THE SAME PAYMENT METHOD USED IN THE PURCHASE, ONLY EXCHANGE FOR A NON-EXPIRING VOUCHER TO BE SPENT IN STORE.